We aim to maximise your satisfaction level to our utmost capabilities and your experience on oursite as enjoyable as possible. Below are the terms of exchanges, what we do and what we don't accept. Please read carefully before making a purchase.
Making a purchase indicates that you have read, acknowledged, understand and agreeto adhere to the following termsand conditions.
If you have received a damaged product, a wrong size or a wrong product, you can send it back to us for exchange.
You may send us an email at firstname.lastname@example.org for an acknowledgement and address details for the exchange process or you can use the Exchange form included in your parcel to send the items back.
Once your parcel is received by us, we will process the exchange within 3-5 working days.
Exchanges will only be accepted within 10 days from date of delivery.
The item will have to be undamaged, unused, unworn, unwashed, and with all the labels and tags completely intact, in original packaging to be eligible for exchange.
Please make sure to include the original receipt/invoice inside the return packet.
We do not have a reverse pickup service. The customer will have to send the item back for exchange by themselves. The charges for sending the product back will have to be borne by the customer.
We only exchange with a different size of the the same piece. We do not accept exchanges with different designs or items. Please check all the pictures and description before ordering.
We don’t do exchanges for Earrings/Accessories at all.
Do we accept returns and refunds?
We do not accept returns or issue refunds.
If we don't have your purchased item in the size you need or the same exact item in case of any other issues, we will provide store credit in such cases. The validity of the Store credit will be 1 month. You will have to use it and make a purchase within this period.